Service Desk
Chennai  -  India
2 Current Jobs Openings

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ambbatur chennai, India
Job Detail
  • Industry:
    Customer Service
  • Total Positions:
  • Job Type:
    Full Time
  • Salary:
  • Job Location:
    Chennai, India
  • Minimum Education:
  • Minimum Experience:
    3 Years
  • Apply By:
    Oct 05, 2020
  • Job Posting Date:
    Jun 05, 2020
Job Description

Job Title: Service Desk Agent (German)

Location: Chennai

Experience: 3.0 Year To 5.0 Year

Industry: IT-Software/Software Services

Keywords: Ticketing ,ITIL Framework,ITIL,Hardware Troubleshooting,Network Troubleshooting

Job Description:

Description:We are currently hiring Service Desk Agent who can communicate fluently in the German Language. The agent will be on the front line of the supporting architecture for the German-speaking internal colleagues.


Provide remote assistance and troubleshoot IT-related issues for German-speaking colleagues via call, chat, and web.

Resolve Incidents and Service Requests based on standard procedures in line with global policies

Register, Prioritize and Categorize tickets in the ITSM ticketing tool

Follow up on existing cases and provide status updates as required

Work with other IT teams to coordinate the resolution of complex issues

Minimize disruption to the business and ensure the highest satisfaction

Act as a primary escalation point for IT issues 

Requirements:Strong communication skills in German and English – in both Written and Verbal

Experienced in Microsoft standard desktop applications including Word, Excel, PowerPoint, and Outlook

Experienced using Ticketing tool such as Service now or equivalent

Demonstrated experience supporting customer interactions and troubleshooting.

Experienced in IT Service Desk / Helpdesk / Technical Support

ITIL Knowledge, Knowledge on Windows/Networking/General IT

Service-oriented with a problem-solving attitude

Experience: Work experience of 3 to 5 years in IT support role



Skills Required

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